Privacy Policy
Last Updated: January 1, 2026
This Privacy Notice for Believe and Trust TCM, LLC ("B&T TCM," "we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at https://www.believeandtrust.org, or any website of ours that links to this Privacy Notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. For questions, contact us at [email protected].
Summary of Key Points
This summary provides key points from our Privacy Notice.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information, such as racial or ethnic origins, sexual orientation, or religious beliefs.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
How do we keep your information safe? We use organizational and technical measures to protect your personal information. However, no electronic transmission or storage technology is 100% secure, so we cannot guarantee against unauthorized access.
What are your rights? Depending on your location, you may have rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us using the details in this notice. We will consider and act upon requests in accordance with applicable laws.
1. What Information Do We Collect?
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.
Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and the Services, and may include:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Job titles
- Contact preferences
- Billing addresses
Sensitive Information. We do not process sensitive information.
All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to such information.
Please do not submit protected health information (PHI) through this website. Our contact forms are not a HIPAA-compliant communication channel.
Information Automatically Collected
In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This may include device and usage information, such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and location. This information is needed for security and internal analytics.
Like many businesses, we collect information through cookies and similar technologies.
Log and Usage Data. This includes IP address, device information, browser type, and usage data such as pages viewed, searches, and other actions.
Device Data. This includes information about your device such as IP address, device ID, browser type, and operating system.
Location Data. We collect data about your device's location. You can opt out by disabling your device's Location settings.
Google API
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with the law.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To deliver and facilitate delivery of services. We may process your information to provide you with the requested service.
- To respond to user inquiries and support requests. We may process your information to respond to your inquiries and resolve potential issues.
- To send administrative information. We may process your information to send details about our products, terms, and policies.
- To fulfill and manage orders. We may process your information to handle orders, payments, and returns made through the Services.
- To enable user-to-user communications. We may process your information to facilitate communication between users.
- To request feedback. We may process your information to gather feedback and improve our Services.
- To send marketing and promotional communications. We may process your personal information for marketing purposes, in line with your preferences. You can opt out of marketing emails at any time.
- To protect our Services. We may process your information to keep our Services safe and secure, including fraud monitoring and prevention.
- To identify usage trends. We may analyze how our Services are used to improve them.
- To determine the effectiveness of our marketing campaigns. We may process your information to understand and improve the relevance of our promotional campaigns.
- To save or protect an individual's vital interest. We may process information to prevent harm to an individual.
3. What Legal Bases Do We Rely on to Process Your Information?
In Short: We process your personal information only when necessary and with a valid legal basis, such as your consent, compliance with laws, fulfilling contractual obligations, protecting rights, or for legitimate business interests.
If You Are Located in the EU or UK, This Section Applies to You
The GDPR and UK GDPR require us to explain the legal bases for processing your personal information. We may rely on:
- Consent. We may process your information if you have given us permission for a specific purpose. You can withdraw your consent at any time.
- Performance of a Contract. We may process your information to fulfill our contractual obligations or at your request prior to entering into a contract.
- Legitimate Interests. We may process information to achieve our legitimate business interests without overriding your rights, such as sending special offers, analyzing Service usage, and supporting marketing.
- Legal Obligations. We may process information to comply with legal obligations, such as cooperating with law enforcement or as evidence in litigation.
- Vital Interests. We may process information to protect your vital interests or those of a third party.
If You Are Located in Canada, This Section Applies to You
We may process your information with express or implied consent. You can withdraw your consent at any time. In some cases, we may process your information without consent, including:
- If collection is in the interests of an individual and consent cannot be obtained in a timely way.
- For fraud detection and prevention, or for business transactions if certain conditions are met.
- If disclosure is required by a court order or subpoena, or if produced in the course of employment or business.
- If it is for journalistic, artistic, or literary purposes, or if publicly available as specified by regulations.
4. When and With Whom Do We Share Your Personal Information?
In Short: We may share information in specific situations described below or with certain categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services on our behalf. We have contracts in place with these third parties to safeguard your personal information, ensuring they only process your data per our instructions and do not share it with other organizations.
Categories of third parties we may share personal information with include:
- Ad Networks
- Cloud Computing Services
- Data Analytics Services
- Data Storage Service Providers
- Performance Monitoring Tools
- Retargeting Platforms
- Sales & Marketing Tools
- Social Networks
- Testing Tools
- Website Hosting Service Providers
- Communication & Collaboration Tools
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API) to estimate your location for improved service accuracy. You may revoke consent at any time by contacting us. For more on Google's privacy practices, visit the Google Privacy & Terms page.
5. Do We Use Cookies and Other Tracking Technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. These technologies help maintain security, prevent crashes, save preferences, and support basic site functions.
We also allow third parties to use online tracking technologies on our Services for analytics and advertising purposes, including managing and displaying advertisements and tailoring ads to your interests. To opt out of tracking, refer to the section "Do United States Residents Have Specific Privacy Rights?" and the cookie settings in your browser.
Google Analytics
We may share your information with Google Analytics to track and analyze usage of our Services. To opt out, visit Google Analytics opt-out or adjust Ads Settings for mobile apps. Additional opt-out options include Network Advertising Initiative and NAI Mobile Choice.
6. How Long Do We Keep Your Information?
In Short: We keep your information as long as necessary to fulfill the purposes outlined in this Privacy Notice unless required otherwise by law.
We will retain your personal information only as long as it is needed for the purposes set out in this Privacy Notice, unless a longer retention period is required by law (such as for tax or legal obligations). Once we no longer need your information for legitimate business purposes, we will delete or anonymize it. If deletion is not possible (for instance, if stored in backup archives), we will securely store and isolate it until deletion is feasible.
7. How Do We Keep Your Information Safe?
In Short: We protect your personal information through organizational and technical security measures.
We have implemented reasonable security measures designed to safeguard any personal information we process. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee that hackers or other unauthorized third parties will not bypass these measures and improperly access your information. Transmission of personal information to and from our Services is at your own risk, and we recommend accessing our Services in a secure environment.
8. Do We Collect Information From Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age through this website.
We do not intentionally collect, solicit data from, or market to children under 18 through this website. By using the Services, you confirm you are at least 18, or that you are the parent or guardian of a minor using the Services. If we learn we have collected data from children under 18 through this website, we will delete such information. If you are aware of any such data, please contact us at [email protected].
9. What Are Your Privacy Rights?
In Short: Depending on your residence, you may have rights that allow greater control over your personal information.
If you are in certain regions (such as the EEA, UK, Switzerland, or Canada), you may have rights under data protection laws to request access to your personal information, request rectification, restrict processing, or object to processing. To exercise these rights, please contact us using the details in the section "How Can You Contact Us About This Notice?" below.
We will act on any request in accordance with applicable data protection laws. If you believe we are unlawfully processing your personal information, you may file a complaint with your Member State data protection authority in the EEA, or the UK data protection authority. In Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing Your Consent: If we rely on your consent to process your data, you may withdraw it at any time by contacting us using the details in "How Can You Contact Us About This Notice?" below.
Opting Out of Marketing: You can unsubscribe from marketing communications by clicking the unsubscribe link in our emails or contacting us using the details in "How Can You Contact Us About This Notice?" below. Note that we may still communicate with you for service-related messages or non-marketing purposes.
Cookies and Similar Technologies: Most browsers accept cookies by default. You may adjust your browser settings to reject cookies. However, doing so may impact some features of our Services.
10. Controls for Do-Not-Track Features
Most browsers and mobile operating systems have a Do-Not-Track (DNT) feature to signal your privacy preference to avoid online tracking. There is no established standard for recognizing DNT signals, so we do not respond to them. If a DNT standard becomes available, we will update this Privacy Notice accordingly.
California law requires us to disclose how we respond to DNT signals. As there is no industry standard, we do not respond to DNT signals at this time.
11. Do United States Residents Have Specific Privacy Rights?
In Short: If you are a resident of specific US states, you may have the right to access, correct, delete, or request other actions on your personal information.
Categories of Personal Information We Collect
In the past 12 months, we have collected the following categories of personal information:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | YES |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | YES |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
| G. Geolocation data | Device location | YES |
| H. Audio, electronic, sensory, or similar information | Images and audio, video, or call recordings created in connection with our business activities | NO |
| I. Professional or employment-related information | Business contact details in order to provide services at a business level, job title, work history, and professional qualifications if you apply for a job with us | YES |
| J. Education Information | Student records and directory information | YES |
| K. Inferences drawn from collected personal information | Inferences drawn from any collected information to create a profile or summary, e.g., preferences and characteristics | YES |
| L. Sensitive personal information | N/A | NO |
We may also collect other personal information outside of these categories when you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels
- Participation in customer surveys or contests
- Facilitation in the delivery of our Services and responding to your inquiries
We will use and retain the collected personal information as needed to provide the Services. For Categories A, B, C, D, F, G, I, J, and K, we retain it as long as the user has an account with us.
Sources of Personal Information
Learn more about the sources of personal information we collect in "What Information Do We Collect?"
How We Use and Share Personal Information
Learn more about how we use your personal information in the section "How Do We Process Your Information?"
We collect and share your personal information through:
- Targeting cookies/Marketing cookies
- Social media cookies
- Beacons/Pixels/Tags
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section "When and With Whom Do We Share Your Personal Information?"
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered "selling" of your personal information.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:
- Category A. Identifiers
- Category C. Characteristics of protected classifications under state or federal law
- Category D. Commercial information
- Category F. Internet or other electronic network activity information
- Category G. Geolocation data
- Category I. Professional or employment-related information
- Category J. Education information
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under "When and With Whom Do We Share Your Personal Information?"
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects
Depending upon the state where you live, you may also have the following rights:
- Right to access the categories of personal data being processed (as permitted by applicable law, including Minnesota's privacy law)
- Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California's and Delaware's privacy law)
- Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Minnesota's and Oregon's privacy law)
- Right to review, understand, question, and correct how personal data has been profiled (as permitted by applicable law, including Minnesota's privacy law)
- Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California's privacy law)
- Right to opt out of the collection of sensitive data and personal data collected through voice or facial recognition features (as permitted by applicable law, including Florida's privacy law)
How to Exercise Your Rights
To exercise these rights, you can contact us by visiting https://www.believeandtrust.org, by calling 305-639-8760, or by referring to the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof of valid authorization to act on your behalf in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity. We will only use personal information provided in your request to verify your identity or authority. If we cannot verify your identity from the information already maintained by us, we may request additional information for verification, security, or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need additional information to verify your identity, and the agent must provide a written, signed permission from you to submit such a request.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at [email protected]. We will provide a written explanation of our decision. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law
California residents may request, once a year, information about categories of personal information we disclosed to third parties for direct marketing and the names and addresses of all third parties with whom we shared personal information in the preceding year. To make such a request, submit it in writing using the contact details provided in the section "How Can You Contact Us About This Notice?"
12. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to comply with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Notice. If we make material changes, we may notify you by prominently posting a notice of changes or by direct notification. We encourage frequent review of this Privacy Notice to stay informed of how we protect your information.
13. How Can You Contact Us About This Notice?
If you have questions or comments, email us at [email protected] or contact us by phone at 305-639-8760 or by post at:
Believe and Trust TCM, LLC, 12030 SW 129th CT STE 211, Miami, FL 33186
14. How Can You Review, Update, or Delete the Data We Collect From You?
You may have the right to request access to, correct inaccuracies, or delete your personal information under applicable laws. To request a review, update, or deletion of your personal information, please contact us at [email protected] or visit https://www.believeandtrust.org.